Maintenance & service for electronic price tags
Our service packages ensure the smooth operation of your electronic price tags. We carry out regular store visits to check the entire infrastructure, replace batteries on site and dispose of them properly. On request, we can also train your team so that they can carry out minor maintenance tasks independently.
This ensures that your eShelf labels remain reliable, sustainable and legally compliant in the long term.
Permanently fully functional digital price tags
Our maintenance services ensure the functionality of your electronic price tags and take the pressure off your team. We offer:
Regular maintenance and service are crucial to ensure that your electronic price tags display correct prices at all times, prevent failures and reliably ensure legally compliant store operations.
Regular store visits for reliable ESL systems
Our technicians carry out comprehensive on-site checks of your entire ESL infrastructure at set intervals. We check every electronic price tag for damage, proper function and correct placement so that all prices and product information are displayed correctly at all times.
This continuous maintenance minimizes the risk of downtime, ensures legally compliant pricing and supports smooth store operations.
On request, we can document every check so that you always have transparent proof of the condition of your systems.
On-site battery replacement for electronic price tags
Our battery service keeps your eShelf labels permanently ready for use and ensures correct prices in accordance with all legal requirements. By regularly replacing the batteries, you avoid downtime and ensure trouble-free store operations.
We flexibly plan deployments according to your opening hours and carry out the battery change directly in the store - quickly, with minimal disruption and independently of the manufacturer. A professional battery change extends the service life of your electronic price tags and reduces maintenance costs in the long term.
Practical training for electronic price tags
On request, we offer practical training courses that teach your team how to use electronic price tags safely and efficiently. We adapt the content to your processes and carry out the training directly in your store - compact, targeted and manufacturer-independent.
This enables your employees to carry out maintenance and operating tasks independently, avoid downtime and ensure smooth day-to-day operations.
Frequently asked questions about our maintenance and services
Our maintenance services ensure that your eShelf labels work reliably at all times. Whether regular store visits, professional battery replacement or practical training - we support you with tailor-made solutions for trouble-free store operations. This ensures that your price tags remain permanently functional, accurately priced and economical to use:
What happens during a store visit?
Our technicians check the entire ESL infrastructure on site for damage, proper functioning and correct positioning of all electronic price tags.
How often do store visits make sense?
We recommend regular checks, for example once a year or after major conversions, to ensure trouble-free operation in the long term.
Does the store visit affect sales?
No. The check takes place during normal opening hours and does not disrupt store operations.
What are the advantages of a store visit?
Early detection of defects, extended label life and legally compliant price labeling without downtime.
Why is it necessary to replace the battery?
Your eShelf labels will only remain ready for use and accurately priced if the batteries are changed regularly.
How does the battery service work?
Structured handling of old appliances - including collection containers, return processes and cooperation with specialist companies - facilitates implementation and ensures legal compliance.
How often do batteries need to be changed?
Depending on the system, approximately every 3-5 years. The exact planning is based on the manufacturer's specifications and usage.
Does changing the battery interfere with operation?
No. The exchange takes place during ongoing business operations and does not require any closing times.
What do the training courses involve?
Practical training for the safe and efficient use of electronic price tags.
Where do the training courses take place?
Directly in your branch, adapted to your processes and employees.
Would you like to find out more about our services or make an appointment? Let us advise you individually on store visits, battery replacement and training - our team will be happy to put together a suitable offer for you.
OMS Retail: Your partner for reliable maintenance & service
With OMS Retail, the functionality of your electronic price tags is permanently guaranteed. Regular store visits, professional battery replacement and practical training ensure that your ESL systems work correctly at all times and that store operations run smoothly.
As a manufacturer-independent service partner, we have many years of retail experience and offer structured planning, efficient on-site operations and transparent documentation - for maximum operational reliability and sustainable results.
Contact us now and secure a customized maintenance plan that perfectly suits your store requirements.
Your way to digital price labeling!
For further information, please contact Mr. Christoph Lange for a non-binding consultation.
Christoph Lange
Mail: info@oms-retail.com
Call: +49 (0)511 / 515 283-0