The transformation of the DIY sector is in full swing: the shift to mixed-channel retail, advancing digitalization and, above all, the increasing shortage of skilled workers are fundamentally changing the world of work in DIY stores.
"Stationary retail is developing into mixed-channel retail, which requires precise inventory management and flexible pricing strategies," explains Achim Höfer in an interview with diy. In particular, the balance between qualified customer advice and efficient operational business poses major challenges for many stores.
The solution lies in the intelligent combination of digital technologies and flexible service concepts. "The trend is clearly moving towards holistic concepts that combine operational relief and strategic development," says Höfer. This allows specialist staff to concentrate on their core competence: providing qualified advice to customers.
The current issue of diy takes a detailed look at these developments and offers a comprehensive insight into the future of the industry with reports on training in garden centers, new work in DIY stores and innovative solutions.
You can find the full interview in the March issue of diy - the trade magazine for the DIY sector or online at diyonline.de.
Note: The magazine is currently only available in German.