Customer Success Manager (m/f/d)
Thank you for your interest!
Are you a dynamic and committed person who likes to work in a lively environment and enjoys developing individual solutions for our customers? Then you are the key player in the successful implementation of our projects at home and abroad with us, OMS Inventuren GmbH, as Customer Success Manager (m/f/d) for individual inventory solutions. Start your success story with us and be there when something really great is created through team spirit, mutual respect and appreciation.
Your task
- Customer relationship management: You will be in constant contact with our retail customers to understand their individual requirements and develop customized inventory concepts.
- Project management: You will take responsibility for the successful implementation of projects by carefully coordinating and monitoring them from planning to reporting.
- Process optimization: Through continuous analysis and collaboration with the Operations team, you will constantly work on improving our processes to ensure optimal customer satisfaction.
- Technical leadership: In cooperation with the Operations team, you will take the technical lead in your projects and support the development and implementation of innovative solutions.
- Customer communication: As the first point of contact for our customers, you will be responsible for effective communication and coordination, on site if necessary, to ensure that inventories run smoothly.
What sets you apart:
- Completed commercial training or studies in business administration, logistics or a similar field.
- Experience in retail is not a must, but an advantage
- Confident handling of MS Office and CRM
- Very good German and English skills
- Excellent communication and organizational skills as well as the ability to set priorities
- Team-oriented way of working and enthusiasm for continuous improvement.
- Willingness to undertake occasional business trips at home and abroad
- A class B driving license
What you can look forward to:
- All the advantages of a medium-sized group of companies, including corresponding development opportunities
- An international market with great opportunities for the future
- A motivated, humorous and competent team
- Plenty of room for maneuver, flat hierarchies
- Possibility of mobile working 2 days a week
- Core working hours from 9:00 am - 2:00 pm
- Webinars, workshops, coaching on the topic of mental health
- Opportunity for 1:1 conversations with our partner Likeminded
- We support your fitness with the mySports Rewards app
- 24-hour accident insurance for any accidents
- Company pension scheme / capital-forming benefits
- Subsidies for private childcare (KiTa subsidy)
- Corporate benefits
Equal opportunities and inclusion are important to us. We therefore welcome applications from people of all cultures and genders, including people with disabilities. We only consider your qualifications and value you regardless of your background and identity.
This is OMS Retail
OMS is a professional service provider for inventory audits in Europe. The company was founded in 2002 and quickly developed into a competent partner in this field. Today, many well-known companies from industry and retail rely on the expertise of OMS. The company has enjoyed above-average annual growth since its launch.
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